My 5 mile run did not show up as a task completed

Kirsten · October 1, 2021, 1:54am

Hi everyone! What am I doing wrong? My garmin account is linked and it was verified. Is it bc I’m supposed to complete the 5k first? Anyone know?

Kirsten · October 1, 2021, 1:57am

davidc · October 1, 2021, 12:14pm

@PWR-Lab any thoughts?

PWR-Lab · October 1, 2021, 2:58pm

Hey @Kirsten! You’re doing everything right, it’s just that the 5 mile challenge isn’t “unlocked” yet. The 5k is open this week, and the 5 mile becomes available next Thursday. One each Thursday until they’re all available! (They all stay open until the end of the challenge in December)

That 5 miler shouldn’t be “excluded” from your results though - go ahead and click the green check mark, and it’ll be re-included automatically

Even though you didn’t get credit for the 5 mile challenge with this particular run, your 5 miles will still appear on the Mileage Tracker tab. Just be sure to refresh the Leaderboard once you’ve re-included your 5 miler!

https://www.pwrlab.com/distributed-event/2021-m7/leaderboard

Kirsten · October 1, 2021, 5:05pm

Thank you @PWR-Lab for that info. I’ll make sure to complete that 5k this week. Understand more how it works. Thanks!

*** I clicked on the green check and still nothing - still not included in the total.

PWR-Lab · October 1, 2021, 5:24pm

Go ahead and refresh the Leaderboard, I see it up there!

Keep running & syncing and these should continue to auto populate for you. Good luck on that 5k!

Kirsten · October 1, 2021, 9:00pm

Thank you!

tro · October 5, 2021, 12:05am

Not that I was ready to run longer distances yet but good to know about the progression from 5k on up! Still have yet to complete my first run.

SarahFergot · October 13, 2021, 6:58pm

I’m having similar issues. Some of my workouts weren’t connecting (including my 5 miler this morning) so I disconnected/ reconnected my Garmin Connect account in PWR Lab website. This fixed it so that my 5 miler is now showing up on the leaderboard, but I’m missing some of my runs from last week (including a 20miler from Friday 10/8). Since these count for donations I’m hoping they get added in also. Any tips to resolve this?

cfbrown · October 28, 2021, 6:34pm

I’m having the same issues with PWR Lab!

cyrilgarcia83 · October 29, 2021, 2:22am

Hi! Same issue here I have only one run showing as completed even though I did several ones. If anyone knows how to fix it, I’d be glad to hear it!

Thanks

PWR-Lab · October 29, 2021, 2:27pm

Hi @SarahFergot @cfbrown @cyrilgarcia83

Just posted some info here – might help explain a few things! If not, please shoot an email to team@pwrlab.com.

If you can include 1-2 specific examples of missing runs in your email that’d be great, and will help us to start troubleshooting right away.

What device are you using
Date of missing workout(s)
Distance of missing workout(s) – a screenshot from your phone is even better

Thanks!

SarahFergot · October 29, 2021, 5:15pm

@PWR-Lab - I’m all set. I had a few missing when I very first signed up but relinked by account to Garmin Connect and have not had any issues that I’m aware of since. Thanks for following up!